Privacy

Ace Image Ltd DBA Solar Ace ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit: https://solarace.co/ or interact with our services, including SMS communications.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address

Mobile Information: Phone number provided for SMS communications

Usage Data: IP address, browser type, pages visited, time spent on pages

Cookies & Tracking Data: See Section 6

2. How We Use Your Information

We use your information to:

Provide and manage our services

Respond to inquiries and customer support requests

Send SMS communications you have opted into

Send service updates, appointment reminders, and notifications

Improve our website and services

Comply with legal obligations

3. SMS Communications & Consent

By providing your phone number and checking the consent box on our website, you agree to receive non-marketing SMS messages from Ace Image Ltd DBA Solar Ace, including:

Customer support messages

Appointment scheduling and reminders

Service or account-related notifications

Conversation updates

Message Frequency: May vary
Message & Data Rates: Standard message and data rates may apply

Opt-Out:
You can opt out at any time by replying STOP to any message.
Reply HELP for assistance.

Important:

Consent to receive SMS messages is not required to make a purchase.

We only send messages based on your provided consent.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

Service providers who help operate our business

Legal authorities when required by law

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is completely secure.

6. Cookies & Tracking Technologies

We use cookies to:

Analyze website traffic

Improve user experience

Understand user behavior

You can control cookies through your browser settings.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your information

Opt out of communications

Withdraw SMS consent anytime by replying STOP

To exercise your rights, contact us below.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. Contact Us

If you have any questions, contact us at:

Email: [email protected]